Refund and Returns Policy

We take pride in the quality and freshness of our coffee. Because coffee is a perishable product, all sales are generally final.

That said, if there is an issue with your order, we want to make it right.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at contactpropercoffee@gmail.com with your order number and a brief description of the issue. If possible, include photos of the product and packaging.

We will gladly offer a replacement or refund for items that arrive damaged or were sent incorrectly.

Returns

Due to the perishable nature of coffee, we are unable to accept returns of opened or unopened coffee products unless they arrive damaged or incorrect.

Refunds

Approved refunds will be issued to the original method of payment. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Need help?

Contact us at contactpropercoffee@gmail.com for questions related to refunds and returns.